Delhi High Court rejects plea for new rules to address airline staff misconduct

The court said existing regulations focus on passenger behaviour, not staff actions, and that civil or criminal remedies apply.

Edited by Sandeep Gupta, Editor · SafarSamachar Desk✔ Fact-checked by Sandeep Gupta11 Nov 2026, 11:11 am IST

Illustration

Illustration of Delhi NCR by SafarSamachar Pix Desk, created with AI assistance, for context. Not a photograph of this event.

Key facts at a glance

1Delhi High Court dismissed a plea seeking new rules to address airline staff misconduct
2Petitioner claimed an IndiGo customer-care executive used vulgar and gendered language towards her
3Existing Civil Aviation Requirements (CARs) focus on passenger misconduct, not staff misconduct
4DGCA informed the petitioner that her grievance was already addressed by IndiGo

The Delhi High Court has dismissed a plea seeking the creation of new rules to address misconduct by airline staff. The petitioner had filed the case after an IndiGo customer-care executive allegedly used vulgar and gendered language towards her.

The petitioner wanted a fair and transparent mechanism for investigating complaints against airline staff. However, the court said that existing Civil Aviation Requirements (CARs) focus on passenger misconduct rather than staff behaviour. It noted that airline staff misconduct can be addressed through civil or criminal remedies.

The Directorate General of Civil Aviation (DGCA) informed the petitioner that her grievance had already been addressed by IndiGo.

Sources

This brief was written with AI assistance from the reports listed above and fact-checked by Sandeep Gupta on 11 Nov 2026. Read our editorial policy.Rules and schedules change - confirm with the airline or embassy before you travel. Spotted an error? Tell us.

Source Verification

For official notices, schedules, or policy compliance frameworks, verify details directly via Directorate General of Civil Aviation (DGCA) or IndiGo.