Passenger awarded Rs 1.95 lakh after airline and booking site altered flight without consent

A consumer commission ruled that an airline and a travel booking website must pay Rs 1.95 lakh to a passenger whose flight was changed unilaterally.

By SafarSamachar Desk14 Nov 2026, 12:53 pm IST

Illustration

Illustration: SafarSamachar Pix Desk, created with AI assistance. Not a photograph of the event.

Key facts at a glance

1The passenger's flight was altered without his consent, leading to trip cancellation
2The consumer commission found the airline and travel site liable for service deficiencies and unfair practices
3The companies were ordered to pay Rs 1.95 lakh in compensation

A consumer commission has ordered a travel booking website and an airline to pay Rs 1.95 lakh to a passenger after they altered his flight itinerary without his consent, canceling the trip.

The ruling came after the commission discovered that both parties had changed the itinerary unilaterally, with no approval from the traveller. The decision underscores the liability of airlines and booking sites for service deficiencies and unfair practices. The passenger was never notified of the change, which disrupted his travel plans.

Providers must obtain passenger consent before making any itinerary adjustments—a reminder that clear communication is essential in the travel industry. The commission's decision reinforces consumer rights and demands transparency when flights are modified.

What this means for Indian travellers

If your flight is changed without your consent, you may be entitled to compensation. Keep records of all communications and consider filing a complaint with the relevant consumer commission if this happens to you.

Sources

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