A passenger on Air India flight AI 2998 from Amritsar to Mumbai reported finding a dead insect in their meal on November 11. The same passenger also found their trolley bag damaged after landing in Doha. They demanded a full ticket refund and Rs 25,000 in compensation.
The passenger expressed frustration over having to deal with two separate issues during the same journey. Air India responded to the food complaint, stating it was being investigated.
The airline did not address the damaged-baggage claim in its response. This demand for Rs 25,000 comes after previous consumer forum orders against Air India regarding similar complaints.
Disputes over damaged baggage have involved statutory limits on compensation, but the passenger's specific request has not been confirmed as accepted or rejected by the airline.
